Last Updated: 3/1/2025

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At Survival Tails, we respect and prioritize your privacy and safety. This policy outlines how we collect, use, and protect your personal information while ensuring a secure shopping experience.

 

1. Information We Collect

When you make a purchase or interact with our website, we may collect the following information:

• Personal Information: Name, email address, shipping address, phone number, and payment details.

• Order Information: Products purchased, order status, and tracking information.

• Device & Usage Data: IP address, browser type, and interaction with our website for analytics and performance optimization.

 

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders through our third-party suppliers (Alibaba/AliExpress vendors).

• Provide customer service and order updates.

• Improve our website and user experience.

• Send promotional emails if you opt-in to receive them.

 

3. Dropshipping & Third-Party Suppliers

Survival Tails operates through a dropshipping model, meaning:

• Your order is fulfilled and shipped directly by third-party suppliers (Alibaba/AliExpress).

• We share only the necessary order details with these suppliers to process and deliver your purchase.

• Delivery times vary depending on the supplier’s location and processing times.

We carefully vet our suppliers for reliability, but we do not control their privacy practices. Please refer to their respective policies for further details.

 

4. Payment Security

We partner with secure payment gateways (e.g., PayPal, Stripe, or credit card processors) to process transactions. We do not store your credit card information.

 

5. Data Protection & Security

We implement security measures to safeguard your information, including:

• Encrypted transactions using SSL (Secure Socket Layer) technology.

• Restricted access to sensitive data.

• Regular security updates and monitoring.

Despite these efforts, no online transaction is 100% secure. We encourage customers to use strong passwords and avoid sharing sensitive details via email.

 

6. Customer Rights & Data Requests

You have the right to:

• Request access to your personal data.

• Correct or update your information.

• Request deletion of your data (subject to order processing and legal obligations).

• Opt out of marketing communications at any time.

To make a request, contact us at [Your Support Email].

 

7. Refunds, Returns & Disputes

As a dropshipping business, our return and refund policies align with those of our suppliers. If you receive a defective or incorrect item, please contact us within [X days] of delivery, and we will coordinate with the supplier to resolve the issue.

For more details, visit our [Refund & Returns Policy] page.

 

8. Policy Updates

We may update this policy from time to time to reflect changes in business practices or legal requirements. We encourage you to review this page periodically.

If you have any questions, feel free to contact us at survivaltailsco@gmail.com.