A: Survival Tails proudly offers shipping to customers located worldwide, with our entire inventory available online. To place an order, simply visit our store page, browse through our extensive range of pet supply products designed for every outdoor adventure, and make your purchase directly through the website. Prepare your pet for every escapade with Survival Tails' top-tier products, accessible no matter where you are.

A: At Survival Tails, we strive to ensure your furry companions are well-equipped for all their outdoor adventures as quickly as possible. Standard shipping typically takes 3-5 business days from the time your order is processed and shipped. Please note that processing times may vary depending on the volume of orders, origine of the product, and seasonal demand. Since we use a variety of suppliers, shipping times may vary slightly depending on international shipping logistics and customs. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your shipment. If you have any special shipping requirements or need further assistance, feel free to contact our customer service team.

A: At Survival Tails, we strive to ensure every pet is well-prepared for their outdoor adventures with our top-quality pet supplies. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. Please ensure that the product is undamaged, with its original packaging, and accompanied by a receipt or proof of purchase. Due to our vast supplier network, returns must be shipped directly to the respective supplier. All return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping service to ensure the safe arrival of your return. Once your return is received and inspected by the supplier, a refund will be processed to your original method of payment within 7-10 business days. For further assistance or to initiate a return, please contact our customer support team. Your satisfaction is our priority, and we are here to help ensure your pet's needs are met effectively.